Privacy Policy

We collect personal information that you voluntarily provide when you contact us through our website enquiry form, send us an email, or call us. This may include your full name, email address, phone number, and details about your project or enquiry.

We also collect certain technical information automatically when you visit our website, including your IP address, browser type, operating system, referring URLs, and pages visited. This information is collected through cookies and similar tracking technologies.

We use the personal information you provide to respond to your enquiries and provide quotations for building work, communicate with you about your project, and fulfil any contracts we enter into with you.

We may also use your information to improve our website and services, comply with our legal obligations, and, where you have given consent, send you information about our services that may be of interest to you.

We will only use your personal information for the purposes for which it was collected, unless we reasonably consider that we need to use it for another reason that is compatible with the original purpose.

Under the UK General Data Protection Regulation (UK GDPR), we rely on the following legal bases to process your personal information: contract performance (where processing is necessary to fulfil a contract with you or take steps at your request before entering a contract), legitimate interests (where processing is necessary for our legitimate business interests, such as responding to enquiries), legal obligation (where we are required to process your data to comply with the law), and consent (where you have given us explicit permission to process your data for a specific purpose).

Your personal information is stored securely on our systems and with trusted third-party service providers. We take appropriate technical and organisational measures to protect your data against unauthorised access, loss, destruction, or alteration.

We retain your personal information for as long as necessary to fulfil the purposes for which it was collected, including for the purposes of satisfying any legal, accounting, or reporting requirements. Enquiry data is typically retained for up to six years in line with standard business practice.

Where we transfer your data to third-party service providers, we ensure that appropriate safeguards are in place to protect your information in accordance with UK GDPR requirements.

Our website uses cookies — small text files placed on your device — to improve your browsing experience and help us understand how visitors use our site. We use essential cookies (required for the website to function), analytical cookies (to understand how visitors interact with our site), and preference cookies (to remember your settings).

You can control and manage cookies through your browser settings. Please note that disabling certain cookies may affect the functionality of our website. By continuing to use our website, you consent to our use of cookies in accordance with this policy.

We use a number of trusted third-party services to operate our website and business. These include Google Analytics (website analytics and performance monitoring), Google Business Profile (business listing and review management), and Instagram (social media presence). Each of these services has its own privacy policy governing how they handle data.

Our website may contain links to third-party websites. We are not responsible for the privacy practices of those websites and encourage you to read their privacy policies before providing any personal information.

Under UK GDPR, you have the following rights regarding your personal information: the right to access the personal data we hold about you, the right to rectification of inaccurate or incomplete data, the right to erasure ('right to be forgotten') in certain circumstances, the right to restrict processing of your data, the right to data portability, and the right to object to processing based on legitimate interests.

To exercise any of these rights, please contact us using the details below. We will respond to your request within one month. You also have the right to lodge a complaint with the Information Commissioner's Office (ICO) at ico.org.uk if you believe we have not handled your data appropriately.

We may update this Privacy Policy from time to time to reflect changes in our practices or for legal, operational, or regulatory reasons. We will post the updated policy on this page with a revised 'last updated' date. We encourage you to review this page periodically to stay informed about how we protect your information.

If you have any questions about this Privacy Policy, wish to exercise your data rights, or have concerns about how we handle your personal information, please contact us:

Lofthouse Builders LTD — Email: [email protected] — Phone: 07394 564050 or 07860 448010